Return, Refund & Cancellation Policy

At Hitch-Rack Pro, we want you to be confident that you're ordering the right product for your vehicle and eTrike. Our hitch racks are large, heavy products that are expensive to ship, so we encourage you to carefully review product dimensions, weight limits, hitch requirements, and compatibility before placing your order.

We're always happy to help if you have questions before ordering.

Cancellations

We process orders quickly so we can provide fast, free delivery. Orders placed before 3:00 PM are typically prepared and shipped the same business day.

If you need to cancel an order, please contact us as soon as possible at support@hitchrackpro.com and include your order number.

Before Your Order Ships

If we are able to stop your order before it leaves our warehouse, there is no cancellation fee.

After Your Order Ships

Once an order has been picked up by the carrier, we can no longer guarantee that it can be canceled.

If you request a cancellation after your order has shipped, Hitch-Rack Pro will attempt to have the carrier stop delivery and reroute the shipment back to our warehouse. However, carrier intercept and rerouting requests are not guaranteed.

Once the shipment is in the carrier's possession, the carrier determines whether the package can be intercepted and returned. Hitch-Rack Pro has no control over whether the carrier is able to successfully stop or reroute a shipment.

If the carrier successfully intercepts the shipment and returns it to our warehouse, a $100 cancellation fee will be deducted from your refund. This helps cover outbound shipping, carrier return charges, and handling costs associated with the canceled shipment.

If the carrier is unable to stop or reroute the shipment and the order is delivered to you, the order can no longer be treated as a cancellation. It will instead be treated as a return and will be subject to our 30-Day Return Policy below, including customer responsibility for return shipping costs.

Refusing delivery does not guarantee that the shipment will be returned without additional carrier charges. Please contact us before refusing a delivery so we can provide instructions.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

Because our hitch racks are large and heavy and we provide free outbound shipping, customers are responsible for return shipping costs when returning a product because of a change of mind, ordering the wrong product, compatibility issues, or other reasons not caused by an error on our part.

Return shipping for these products can be expensive and typically costs approximately $100–$175, depending on the product, destination, and carrier.

We strongly encourage you to confirm your vehicle, hitch, eTrike dimensions, weight limits, and product compatibility before ordering. If you're unsure, please contact us before placing your order. We're happy to help.

Return Eligibility

To qualify for a return:

The return must be requested within 30 days of delivery.
The product must be unused and uninstalled.
The product must be returned in its original packaging.
All original components, hardware, accessories, and documentation must be included.
Proof of purchase is required.

Items Not Eligible for Return

We cannot accept returns for:

Products that have been used or installed.
Products damaged after delivery for reasons unrelated to shipping.
Custom-ordered or modified products.
Products returned without their original packaging.
Products with missing components, hardware, or accessories.
Returns requested more than 30 days after delivery.

Return Shipping Costs

For eligible returns that are not the result of an error by Hitch-Rack Pro, return shipping is the customer's responsibility.

This includes returns due to:

Changing your mind.
Ordering the wrong product.
Vehicle or eTrike incompatibility.
Deciding you no longer want or need the product.

Return shipping typically costs approximately $100–$175, although actual costs may vary based on the product, destination, and carrier.

If your return is the result of an error by Hitch-Rack Pro—such as receiving the wrong product—or if the product arrives defective, please contact us promptly. We will work with you to resolve the issue and, when a return is required, provide return shipping instructions at no cost to you.

How to Start a Return

Before shipping anything back to us:

Email support@hitchrackpro.com with your order number and reason for the return.
We will review your request and, if eligible, provide a Return Authorization (RA) number and return instructions.
Securely package the product in its original packaging with all components, hardware, and accessories.
Follow the return shipping instructions we provide and clearly identify the RA number as instructed.

Please do not ship a product back without first receiving a Return Authorization.

Refunds

Once your return is received, we will inspect the product to confirm that it meets the return requirements.

If approved, your refund will be issued to your original payment method within 7–10 business days after the return has been inspected and approved.

Return shipping costs paid by the customer are not refundable.

If a returned product does not meet the eligibility requirements above, we will contact you before processing the return.

Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@hitchrackpro.com.

Please include your order number and photos showing the issue when applicable. We will work with you to determine the appropriate solution.

Questions Before You Order?

We'd much rather help you choose the right rack before you order than have you incur expensive return shipping afterward.

If you have any questions about vehicle compatibility, hitch requirements, eTrike dimensions, weight capacity, or which Hitch-Rack Pro product is right for you, contact us at:

support@hitchrackpro.com

We're happy to help.

Cancel, Return and Refund Policy