Cancel, Return and Refund Policy

Cancel, Return and Refund Policy

Cancellations

At Hitch-Rack Pro, we process and ship orders quickly to provide fast, free delivery. Orders placed before 3:00 PM are typically prepared and shipped the same day. Once an order is picked and prepared for shipment, we incur costs that may not be recoverable.

Cancellation Fees:

  • No charge – If we can stop the shipment before it leaves our warehouse.
  • $100 fee – If the order has already been picked up by the carrier (FedEx, UPS, etc.). This covers preparation, outbound shipping, and return-to-warehouse costs charged by the carrier.
  • Full return shipping responsibility – If the carrier has delivered the order to you, you are responsible for return shipping costs (typically $100–$175) before we can process any refund.

To request a cancellation, please contact us as soon as possible at support@hitchrackpro.com with your order number.

30-Day Return Policy

At Hitch-Rack Pro, your satisfaction is our priority. You may return most items within 30 days of delivery for a refund, subject to the conditions below.

Return Eligibility

  • Item must be unused, uninstalled, and in original packaging.
  • Must include all original components, hardware, and accessories.
  • Return must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) is required.

Items Not Eligible for Return

  • Used or installed products
  • Items damaged after delivery (not caused by shipping)
  • Custom-ordered or modified items
  • Products returned without original packaging or missing parts

How to Start a Return

  1. Email support@hitchrackpro.com with your order number and reason for return.
  2. We will issue a Return Authorization (RA) number and provide return shipping instructions.
  3. Securely package the item, clearly mark the RA number on the outside of the box, and ship it to the address we provide.

Important: Return shipping costs are the buyer’s responsibility unless the return is due to our error (wrong item shipped or defective product upon arrival). In those cases, we will provide a prepaid return label.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval status.
  • Approved refunds are processed back to your original payment method within 7–10 business days.
  • Original shipping fees are non-refundable.
  • Restocking fees may apply in certain cases (we will notify you if applicable).

Need help? Contact our support team anytime at support@hitchrackpro.com.